Thursday, 16 May 2013

Improve your customer satisfaction and business profitability.

Customer Lifecycle Management is a robust solution with a 360° customer view, integrated analytics and holistic interaction history. It will deliver you improved operational efficiency and the ability to execute powerful customer interaction strategies.

Marketing management.

Customer Lifecycle Management is ideal for creating holistic marketing plans and programs with traceable goals. You can easily manage existing accounts, new opportunities and improve your sales effectiveness. Powered by superior forecasting, sales pipeline and territory management.

Partner management.

Customer Lifecycle Management supports handling of dealer, reseller, and point-of-sale operations, including complex dealer and sub-dealer hierarchies. All of these help boost your sales channel network.

Customer service.

You can efficiently execute your customer service interactions, as Customer Lifecycle Management provides a unified view of customer-related information and request management capabilities across different channels such as customer contact centre, self care portal, IVR and USSD.

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