We are a group of customer
experience strategy experts sharing a common passion for helping organizations
profit from being focused on their customers. We believe that a workforce of
highly engaged employees expert at delighting customers at every touch point is
the fast track to increased revenue and profitability.
We share diverse backgrounds
and expertise including Research, Consulting, Relationship Marketing, Customer
Experience Design and Training. We have worked in B2B and B2C environments in a
variety of industries including Technology, Financial Services, Consumer
Products, Pharmaceuticals, Health Care, Travel and Hospitality, Professional
Associations and Telecommunications.
Together we have worked on some
of the toughest assignments and transformed product-focused organizations into
customer-centric market leaders. Focusing on execution, we ensure that our
ideas are put into actions which create competitive differentiation, which
ultimately leads to increased market share, profitability and customer loyalty.
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